Delete your Egendi account

How to delete your account and data in the Egendi app (developer: MB Elibera). You can do it in the app, or send a request on this page without the app.

Delete in the app

1. Sign in to your Egendi parent account.
2. Open Settings → Account.
3. Tap Delete account and confirm.

The account and all its data are deleted, including your children's profiles.

Request deletion without the app

Enter the email address of your parent account. We'll email you to confirm the request and delete the data within 30 days of your confirmation. You can also write to info@egendi.com from your account's email address.

What is deleted

• parent account: name, email address, password, language and family members' access;
• children's profiles: name or nickname, year of birth and app settings;
• schedule activities, reminders and activity history;
• health and activity data: sleep, movement and heart rate;
• notification tokens and other technical identifiers linked to the account.

If you delete only health and activity data, also turn off the app's health data permission in your phone's settings so new data isn't read.

What we keep

• payment and accounting records: 10 years, as required by accounting law;
• a record of the deletion request (email address, date and request number): 12 months, to show the request was handled;
• anonymous statistics that can't identify you or your child.

Website analytics data is deleted automatically, as described in our privacy policy.

Subscriptions

Deleting the account doesn't cancel a subscription bought in Google Play or the App Store. Cancel it first: in Google Play, go to Profile → Payments and subscriptions → Subscriptions; on iPhone, go to Settings → your name → Subscriptions.

Questions: info@egendi.com · MB Elibera